Case Study #3 Retail Pharmacy Dispensing

Program: Standardize Pharmacy Medication Preparation and Dispensing Workflows

Problem(s)

  • Time to fill prescriptions too ‘long’

  • Different workflows across all 1,300 sites

  • “Spaghetti code” of application code base

  • Operational Budget to ‘high’

  • Too many varying physical layouts

Approach

  • Facilitated VSM and gap analysis workshops with various operational staff

  • Prototyped and developed new physical layouts

  • System & Data Architecture Reviewed (including new technology)

  • Redeveloped entire pharmacy dispensing application

Outcomes 

  • Consistent workflow across all 1300 sites

  • Reduction of 90 seconds from overall workflow

  • Redeveloped modular application

  • Annual savings of >$30M

  • Creation of Digital Health Transformation Office which has empowered and transformed the organization to be able to develop and deliver digital health projects using PMI methodology.

The client: A national (Canadian) Pharmacy Retail Chain # Sites: >1,300 # Employees: >10K Program Budget: $110M

The client: A national (Canadian) Pharmacy Retail Chain # Sites: >1,300 # Employees: >10K Program Budget: $110M

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