Long Wait Times (average 3 hours)

Late Clinic Starts

Waiting for Health Care Provider’s to receive treatment

Over the course of several months a project team was established and data was collected

Used simulation software prior to piloting, to predict effectiveness of solutions

Findings Included:

• 50% of patient stay encompassed of waits
• Clinics started daily 20 mins late for first appointment
• Mismanagement of patient to staff flow

18 % Reduction in Patient Wait Time

Increase in Patient to Physician Time

Solutions Included:

• Firm start time with all resources available
• Pre-registration labelling
• Re-locating physicians and introducing flow management techniques